crkiex Privacy Policy
This page explains in detail how crkiex ensures the highest level of security when collecting, storing, and using your personal information.
crkiex ("we", "our", "platform") is committed to providing a reliable and secure online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect, how we use it, and what your rights are. By using our platform, you agree to the terms of this Policy. If this Policy changes, we will post a notice on the site and update the date at the top of this page.
Table of Contents
1 What Information Is Collected
We collect various types of information when you register and use the crkiex platform. The details are listed below by category:
Personal Identity Information
- Full name and date of birth
- Email address
- Mobile number (for verification)
- National ID or passport number (for KYC verification)
- Current address
Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Deposit and withdrawal history
- Transaction amount and time
- Partial bank account details (where applicable)
Activity Information
- Login history and session duration
- Game play history and betting records
- Bonus and promotion usage details
- Customer support interaction records
Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and session data
- Referral source and site navigation patterns
2 Purpose of Information Use
We use the information we collect only for lawful and specific purposes. Your information is never used for unrelated or unauthorized activities.
2.1 Account Management and Verification
Personal information is used to complete your registration, verify your account, and ensure secure login. Identity confirmation is carried out under the KYC (Know Your Customer) process, which is done in the interest of the user.
2.2 Payment Processing
Financial information is used to process deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay. This information is essential to securely process transactions with a minimum deposit of ৳300 and a minimum withdrawal of ৳1,000.
2.3 Customer Support
Your account and contact information is used to resolve your issues and effectively manage 24/7 live chat support in Bengali.
2.4 Security and Fraud Prevention
Technical and activity-related information is used to detect and prevent unauthorized account access, fraud, and suspicious activity.
2.5 Promotion and Bonus Customization
Information is used to provide relevant bonus offers and game recommendations based on your play preferences and history — for example, to correctly deliver our 150% welcome bonus and VIP program benefits.
2.6 Legal Compliance
Necessary information is retained and used to comply with applicable laws and regulations and to respond to lawful requests from legal authorities.
3 Information Storage and Security
crkiex has adopted the most up-to-date technical measures to protect your information. Our security framework operates without interruption.
SSL Encryption
All data transmissions are protected by SSL/TLS encryption. All information exchanged between your browser and our servers is transmitted in encrypted form.
Firewall Protection
Our servers are protected by advanced firewall and anti-malware systems. Any unauthorized access attempt is automatically detected and blocked.
Two-Factor Authentication
Two-Factor Authentication is available as an additional security layer when accessing your account.
4 Sharing Information with Third Parties
crkiex does not sell or commercially rent your personal information. However, information may be shared with trusted third parties in specific circumstances.
4.1 Payment Service Providers
The financial information needed to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these payment gateways. This information is used solely for processing transactions.
4.2 Technology and Gaming Service Providers
Game service providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive the minimum information necessary to operate their games. These providers are contractually bound to follow their own privacy policies.
4.3 Legal Obligations
It is our legal responsibility to provide information to relevant authorities as part of a court order, government directive, or other lawful legal process. In such cases, we provide only the minimum information requested.
4.4 Fraud Prevention Services
Specialized third-party services may be used for the purpose of fraud detection and prevention. These service providers operate under strict confidentiality agreements.
5 Cookies and Tracking Technology
Cookies and similar technologies are used on the crkiex website to improve your experience and deliver effective service.
Essential Cookies
These cookies are essential for the basic functionality of the site — such as maintaining your login session and ensuring security. Without them, the site will not work properly.
Performance Cookies
These cookies are used to understand which parts of the site are used most and to resolve technical issues.
Preference Cookies
Your language preference, game settings, and other personal preferences are saved to provide a personalized experience on your next visit.
Cookie Controls
You can control or delete cookies at any time through your browser settings. However, deleting essential cookies may limit some features of the site.
6 Your Information Rights
crkiex fully respects you as the owner of your information. You have the following rights regarding your own data:
Right to Access
You can request to know what information we hold about you and receive a copy of it.
Right to Correction
If any of your information is incorrect, you can request that it be corrected. You can also update your information from your account settings.
Right to Deletion
In certain circumstances, you can request that your information be deleted. However, some information may be retained for a specific period due to legal obligations.
Right to Restrict Processing
In certain cases, you can request that the processing of your information be restricted or suspended.
Right to Data Portability
You can request a structured copy of the information we hold about you in a commonly usable format.
Right to Object
You can object to the use of your information for specific purposes, particularly for direct marketing.
7 Protection of Minors' Information
The crkiex platform is operated for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.
Date of birth is verified at registration and age confirmation is carried out during the KYC process. If we learn that a minor has opened an account, that account will be closed immediately and the related information will be deleted.
A note for parents: If you believe a minor in your family is using our platform, please notify our support team immediately.
8 Special Protection for Payment Information
Financial information is among the most sensitive data. crkiex applies additional security layers for payment information.
8.1 Encrypted Storage
All payment-related information, including bKash, Nagad, Rocket, and Upay, is stored using AES-256 encryption. The full payment number is never directly visible — only the last few digits are displayed.
8.2 Transaction Monitoring
All transactions are monitored in real time. An alert is automatically generated for any unusual or suspicious transaction, and account protection measures are taken if needed.
8.3 Withdrawal Verification
Identity verification is required for withdrawals of ৳1,000 or more. Withdrawals are typically completed within 5–30 minutes, but may be slightly delayed for security verification purposes — which is done in your own interest.
9 Data Retention Policy
We retain your information only for as long as it is needed. Even after an account is closed, certain information may need to be kept for a specific period for legal reasons.
Active Accounts
All information is retained for as long as the account remains active. Information from inactive accounts is securely deleted after a set period.
Financial Transaction Records
Under various legal provisions, financial transaction records must be retained for a specific period even after an account is closed.
KYC Documents
Identity verification documents are retained for a defined period to meet legal requirements.
Customer Support Communications
Records of customer support interactions are kept for a limited time to improve service quality.
10 Policy Changes and Updates
crkiex may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- A clear notice will be displayed at the top of the site
- Details of the changes will be sent to your registered email
- The "Last Updated" date at the top of this page will be changed
- You may be asked to confirm the changes the next time you log in to your account
Continuing to use the platform after any changes means you are considered to have agreed to the new policy. If you disagree with the changes, you will be given the option to close your account.
11 Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us.
Live Chat Support
24/7 live chat support in Bengali is available. You will receive an immediate response to any privacy-related questions.
Email Contact
For written requests related to privacy, email us at: [email protected]
We typically respond within 30 business days.